TN50#175_Unreasonable Hospitality_30 September_2024
Hi Team,
Why would a Performance Coach be talking about a book call, Unreasonable Hospitality, written by a guy who ran a few successful restaurants? Keep reading and find out – punk!
Happy Monday and welcome to The Next 50 #175. I like to think of personal performance in 3 components: physical, mental and emotional. My frameworks focus on 4 Buckets: Eat, Sleep, Move and Think. This blog is my sandbox for sharing information that you might find useful for your personal performance.
Hopefully you caught the humor in that opening and, in my opinion, the best use of the word “punk” in movie dialog was spewed by a character played by Dennis Hopper – can you name the movie? Let me know, alex@fpp.llc.
OK, back to Unreasonable Hospitality, this book has been on my radar for well over a year at this point, but I just got around to listening to it in the last few weeks. My second real job as a 16-year-old kid was working as a busboy in a very high-end restaurant called Gaspard’s, in Winchester, VA. And for the 4 years, I bounced around in waiter rolls till I joined the Army in 1991. I can honestly say I had a blast and loved working in that very chaotic environment. If you have restaurant experience I’m sure you know what I’m talking about.
Back to the book, the general theme of the book is simply this:
There is a difference between Service and Hospitality. Service is what you do for people. Hospitality is how you make them feel.
What does the difference between Service and Hospitality look like in your world?
Now, right out of the gate I am betting you are thinking about that question as it relates to your business or work. Am I right?
Me too, initially. Then I started thinking about relationships in general and the reminders and concepts in this book came alive even more.
Add to that a whole lot of Leadership lessons and you’ve got a really good book that I will probably listen to again before the end of the year. Oh and if you think “leadership” and “restaurant work” are terms that don’t jive; you obviously missed out (a lot) by not working in the restaurant space but don’t worry – the lessons will still pour out of this book for you. Concepts like 95% – 5% and “it’s really that important to me”…
Finally if you want to test drive a little free content on the book you can check out this interview that feature the author, Will Guidara, Amy Porterfield and Jasmine Star.
As I wrap this up you may still be wondering why this is a topic for TN50, my 3 answers are below.
Relationships, Relationships, Relationships.
Who you know that could use this information? I bet you can think of a couple folks before you click the next email, please share the post with your team and anyone who might find it useful and let me know what you think!
Have a good one,
Alex
PS. If you have a question regarding your personal performance? I’m your man: alex@fpp.llc
PPS. If you’re new to First Principles Performance Coaching, here’s a one stop shop for all my stuff.
PPPS. Ready to improve your Executive and Human Performance, email me so I can introduce you to my new BBP – Team Coaching opportunity! alex@fpp.llc